Kochi: Committed to providing quality after sales service and increasing customer satisfaction, Tata Motors has bolstered its program of Mobile Service Vans (MSV). Known as Tata Care Mobile Service Van (Car Assist and Repair Expert) - a service for customers on the go, the Company is offering convenient service solutions across 42 locations in multiple cities.Tata Care is designed to provide periodical services (schedule free and paid services) to Tata Motors’ passenger vehicles. Through Tata Care, multiple service vans are deployed to fulfill the requirements of customers on the go or for customers who are not able to travel to the nearest service station. All periodical services can be availed at a customer’s doorstep through a team of specially trained mechanics.
Commenting on Tata Care, Mr. Subhajit Roy, Senior General Manager & Head Customer Care, Tata Motors said "Tata Care is an initiative that is aimed at providing convenience and ease to customers for their basic servicing needs across India. It aims to provide the convenience to those customers, who are unable to get their vehicles serviced regularly due to paucity of time or their inability to visit the service centers. Keeping our customers at the centre of our business and encouraging them to keep their vehicles healthy, we have curated customized offerings that will work towards strengthening and improving our customer service initiatives. With and aim to better our services, Tata Motors will continue to innovate and build solutions which are aimed at increasing convenience and offering world-class after sales services.”